We want you to know exactly how we get your order to you – no surprises, no fine print tricks.
Where we ship
We currently deliver to all 50 U.S. states, including Alaska and Hawaii. We do not ship to P.O. boxes, U.S. territories, or any international addresses at this time.
Processing time
We usually take 1–2 business days to prepare your order for shipment (Monday through Friday, not including federal holidays).
If you order before 2:00 PM PT on a business day, we’ll do our best to ship it out the same day – but this depends on carrier pickup schedules, so we don’t guarantee it 100% of the time.
Cancellations
Because we start processing orders quickly, we often cannot stop an order once it’s placed. If you need to cancel, call or email us immediately – if your order hasn’t entered the packing stage, we’ll cancel it and refund you in full. If it has already shipped, you can return it for free using our return process.
Carriers
We work with major carriers like FedEx, USPS, UPS, and DHL. We choose the most efficient option for your location – you’ll get a tracking number by email as soon as your order leaves our warehouse.
Shipping rates and delivery times
| Shipping method | Estimated delivery time | Shipping fee | Carrier |
|---|---|---|---|
| Standard Ground | 3–5 business days | $0.00 (free) | Assigned by us |
These are carrier estimates, not guarantees. Weather, peak seasons, or carrier delays can affect actual arrival – we can’t control that.
Tracking & lost packages
Once shipped, you’ll receive a tracking link. Please allow up to 24 hours for the tracking to update.
We are not responsible for packages that are marked “delivered” but then lost or stolen. If you want a signature required for delivery, just ask us before you place your order – we’ll try to arrange it.
Questions? Reach us at info@zsuppllyclopthhinng.it.com – we reply within one business day.